Check-in is from 2pm. You may request an early check in, subject to availability. We will try to accommodate your request, however, please note it is not guaranteed unless an additional fee is paid.
Check-out time is 10 am. If you require a late departure, please let reception know at least a day prior, charges may apply, and these are subject to availability.
For the comfort and safety of all guests, we are exclusively a non-smoking establishment. If you are caught smoking or we find evidence of smoking in an unauthorized location, you will be charged £150 to cover the cost of additional cleaning needed. If the fire alarm is triggered from a guest smoking, you will be charged £250 to cover the cost of the team and fire brigade call out. The management reserve the right to ask the guest to vacate the property if the guest is found to be smoking in any unauthorised location.
We reserve the right to charge guests the cost of rectifying damage which has been caused by the deliberate, negligent, or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay, it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.
In the event of a nuisance or non-emergency calls to our emergency number you will be charged £50 per call. All room keys must be returned at check-out, any lost keys will incur a £40 replacement charge.
The Coach House operates a relocation policy. If a booked room is unavailable for a guest upon arrival, except for events beyond our reasonable control, then we agree to either:
Events, acts, omissions, or accidents which happens beyond our reasonable control include, but are not limited to, flood, earthquake, extreme adverse weather conditions, other natural disasters, acts of terrorism, partial or full cancellation or delay of major public event, fire or interruptions to electric power, gas or water.
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company, or association that fails to pay all or part of such charges.
We strongly advise that travel insurance is purchased to cover any unforeseen circumstances.
A Credit or Debit Card is required to guarantee each reservation.
No charges will be debited in advance except in the event of non-arrival or late cancellation.
In either event the full amount of the accommodation will be charged to your card.If a deposit is required for a specific rate plan, this will be detailed at the time of booking.
'Standard’ Cancellation Policy is 48 hours prior to the arrival date, by 14:00
I.e. A reservation with an arrival date of 03 August can be cancelled:
Up to 14:00 on 01 August - Free of charge
From 14:01 on 01 August - Cancellation charges apply
Some rate plans may have different cancellation policies, these will be detailed at the time of booking:
A large booking is a booking with 6 or more bedrooms where one credit/debit card is used to guarantee all rooms.
Cancellation of the reservation, or part of the reservation, can be made free of charge up until 14 days prior to the first day of arrival.
Any changes or cancellations made 14 - 7 days prior to the first day of arrival will be charged at 50% of the total cancelled reservation value.
Any changes or cancellations made within 7 days prior to arrival date will be charged the full total cancelled reservation value.
It is the responsibility of the organiser to ensure that everyone involved in the reservation is aware of the cancellation policy detailed above.
